Return Policy

Last updated: June 15, 2026

Shop with Confidence

At NELIKA, we want you to be entirely satisfied with your purchase. We offer a comprehensive 30-day return policy for all timepieces purchased online.

1. Conditions for Return

To be eligible for a return, the following conditions must be met:

• The return must be initiated within 30 days of the delivery date.
• The watch must be in its original, unworn, and unaltered condition.
• All protective stickers, tags, and seals must remain intact and unremoved.
• The original box, warranty cards, manuals, and any accessories must be included in pristine condition.

Note: Custom orders, engraved items, and watches showing any signs of wear (including strap creasing or micro-scratches) cannot be returned.

2. The Return Process

1. Contact Us: Email returns@nelika.com with your order number to request a Return Merchandise Authorization (RMA) number.

2. Prepare the Package: Securely pack the watch and all original materials. Write the RMA number clearly on the outside of the shipping box (not the watch box).

3. Ship: We will provide a pre-paid, fully insured shipping label. Do not use your own shipping method, as we cannot insure packages we did not process.

3. Refund Timeline

Upon receiving your return, our watchmakers will perform a thorough inspection, which typically takes 2-3 business days. Once approved, the refund will be processed to your original method of payment. Please allow 5-7 business days for the funds to appear in your account, depending on your financial institution.

4. Exchanges

If you wish to exchange your watch for a different model, the fastest method is to return the original item for a refund and place a new order for the desired timepiece.